Qvselectrical - FAQs

1. How do I place an order?

Browse our products, add items to your cart, and proceed to checkout. You’ll be asked to provide your billing/shipping details and choose a payment method before confirming your order.

2. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment options shown at checkout. All payments are processed through trusted, encrypted gateways.

3. How long does delivery take?

Standard UK delivery typically takes 2–5 business days. Express delivery may be available at checkout. Delivery times may vary depending on stock levels and your location.

4. Do you deliver outside the UK?

At present, we deliver only within the UK. Please check our Delivery Policy for the most up-to-date information.

5. What is your returns policy?

Most items can be returned within 14 days of delivery, provided they are unused and in their original packaging. Some products (e.g., cut cable or custom orders) are non-returnable unless faulty.

6. How do I return an item?

Email returns@qvselectrical.co.uk with your order number and details. We’ll provide instructions and the return address.

7. What if my item arrives damaged?

Please contact us within 48 hours of delivery with photos of the damage. We’ll arrange a replacement or refund as quickly as possible.

8. Do your products come with a warranty?

Many of our products come with a manufacturer’s warranty. Details are listed on the product page or can be requested from our customer service team.

9. How can I contact customer service?

Use our Contact Us form, email sales@qvselectrical.co.uk, or call us at the number shown on our website.

10. Do you offer trade accounts?

Yes, we offer trade accounts with special pricing and terms for qualified businesses. Please contact our sales team for details.