Qvselectrical - Privacy Policy

1. Information we collect

• Account & order data: name, billing & shipping address, email, phone, order history and payment transaction identifiers (we do not store full card numbers).
• Payment data: card details are processed by our payment provider (see Third parties below).
• Website & device data: IP address, browser type, device identifiers, pages visited and referral data (collected via cookies and similar technologies).
• Marketing data: when you subscribe to our newsletter, we store your email and your communication preferences.
• Support communications: records of emails, chats and calls where you contact us for assistance.

2. How we use your information

We process personal data for purposes including:

• To process and fulfil orders, refunds and returns.
• To communicate order updates, customer service messages and respond to enquiries.
• To provide and maintain your account and purchase history.
• To send marketing communications (only if you opt in) and to personalise your experience.
• To detect and prevent fraud and abuse, and to comply with legal obligations.

3. Legal basis for processing (UK/EEA users)

Where applicable, our lawful bases include: performance of a contract (orders), consent (marketing), legal obligation (tax / compliance), and legitimate interests (site security, fraud prevention and service improvements).

4. Cookies & similar technologies

We use cookies to operate the website, improve performance, for analytics and (where you consent) for marketing. Typical cookie categories:

• Essential: required for cart, checkout and account functionality.
• Performance & analytics: to understand how visitors use the site.
• Marketing: to deliver relevant advertising and measure campaigns (used only with consent).

You can control cookie preferences via the cookie banner, your browser settings, or account preferences. Blocking essential cookies may prevent checkout or account features from working correctly.

5. Third-party services

We share personal data with trusted third parties who help provide our services, including:

• Payment processors (e.g., card networks / gateway) — for secure payments.
• Delivery & logistics providers — to fulfil orders and track shipments.
• Marketing & analytics providers — for email, advertising and site analytics (subject to your choices).
• Hosted platforms & backup providers — to run and secure our site and store backups.

These providers are contractually required to protect your data and to use it only for the services they provide to us.

6. Security

We implement reasonable technical and organisational measures to protect personal data (e.g., TLS encryption in transit, access controls and security reviews). However, no internet transmission is 100% secure — we cannot guarantee absolute security.

7. Data retention

We retain personal data only as long as necessary for the purposes described (for example: order records for tax and warranty purposes, typically up to 7 years where required by law; marketing data until you unsubscribe). Specific retention periods depend on the type of data and legal obligations.

8. International transfers

Where personal data is transferred outside the UK or EEA (for example to cloud-hosting providers), we put appropriate safeguards in place such as standard contractual clauses or rely on adequacy decisions where applicable.

9. Your rights

Under UK data protection law you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion (subject to legal or contractual restrictions).
• Object to or restrict certain processing, including marketing.
• Receive a copy of certain personal data in a portable format.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding.

10. Children

Our website and services are not intended for children under 16. We do not knowingly collect personal data from children under 16. If you believe we have, please contact us to arrange deletion.

11. Changes to this policy

We may update this policy from time to time. When we do, the "Last updated" date at the top will be revised. Material changes may be notified by email or site banner where required.

12. Contact & Data Protection Officer

If you have questions about this policy or want to exercise your rights, please contact:

If you are unhappy with how we handle your personal data, you also have the right to complain to the UK Information Commissioner's Office (ICO).