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Qvselectrical - Terms And Condition

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the QVS Electrical website (“site”) and your purchase of products from us. By accessing the site or placing an order, you agree to be bound by these Terms. Please read them carefully.

2. Ordering

  • Placing an order constitutes an offer to purchase. We may accept your order by sending a confirmation email. Until that point, no contract exists.
  • We reserve the right to refuse or cancel orders due to pricing errors, inventory issues, or suspected fraud.
  • Prices, product descriptions, availability, and offers are subject to change without notice, including between order placement and acceptance.

3. Pricing & Payment

  • Prices are quoted in GBP and include VAT at the current rate where applicable.
  • Payment must be received before dispatch. All payments are processed by our third-party payment provider securely.
  • We do not store full payment card details on our servers.

4. Shipping & Delivery

Deliveries will be made to the address you provide at checkout. Shipping costs and estimated delivery dates are displayed during purchase but may vary due to carrier delays or holidays.

Refund Policy

At QVS Electrical, we want you to be completely satisfied with your purchase. If you’re not happy with an item, our refund policy is as follows:

  • Eligibility: Refunds are available for most items returned within 14 days of receipt, in their original condition and packaging.
  • Non-refundable items: Custom-made products, special orders, and certain electrical consumables (e.g., cable cut to length) cannot be returned unless faulty.
  • Proof of purchase: A receipt, order confirmation, or invoice is required for all refunds.
  • Faulty or damaged goods: If an item arrives faulty or is damaged in transit, please contact us within 48 hours of delivery so we can arrange a replacement or refund.
  • Refund method: Approved refunds will be processed to your original payment method within 5–7 business days after we receive and inspect the returned item.
  • Return costs: Unless the item is faulty or incorrect, you are responsible for return shipping costs.

To start a return or refund request, please email returns@qvselectrical.co.uk with your order number and details of the item(s) you wish to return.

6. Warranty & Liability

In no circumstances may goods supplied against a firm order be returned without our prior written consent and the receipt of your advice note stating the reason for the return and the date and number of our invoice. All goods returned must be securely packed and, unless we arrange collection, consigned carriage paid.<> If we collect we reserve the right to make a handling charge, and the issue of our collection note will not bind us to issue any credit in respect of the goods.

7. Intellectual Property

All content on the site, including images, text, logos, and trademarks, is the property of QVS Electrical or its licensors and is protected by UK and international intellectual property laws. You may not reproduce or use the content without our express permission.

8. Your Account

  • If you create an account, you are responsible for maintaining its confidentiality.
  • You agree to notify us immediately of any unauthorized use of your account.

We process your personal data as explained in our Privacy Policy. By using the site, you also agree to that policy.

10. Changes to these Terms

We may update these Terms periodically. The “Last updated” date will reflect the version you are viewing. Continued use of the site after changes indicates acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

12. Contact Us

For questions about these Terms, please contact us at: legal@qvselectrical.co.uk or via our Contact Us page.

Disclaimer: This template is intended as a helpful starting point and does not constitute legal advice. For full compliance, please have it reviewed by a legal professional familiar with e-commerce and UK consumer law.